Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS506 Mapping and Delivery Guide
Update ICT system operational procedures

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTSAS506 - Update ICT system operational procedures
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to assess, update and document the operational procedures required to use the information and communications technology (ICT) system.It applies to individuals who apply technical and specialised knowledge and systematic approaches to documentation in a range of ICT related areas.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

special purpose tools, equipment and materials

industry software packages

system or project related documentation

staffing resources

documentation tools.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess technical and user documentation
  • Review current versions of technical and user documentation
  • Compare accuracy of technical and user documentation with current system functionality
  • Identify and document inaccuracies in the documentation
       
Element: Update procedures
  • Determine operational procedure requirements using review outcomes
  • Develop or update operating procedures for the system
  • Submit proposed operating procedures to appropriate person
       
Element: Update documentation
  • Review feedback and make appropriate changes
  • Update technical and user documentation to incorporate changes
  • Submit technical and user documentation to appropriate person for final approval
  • Distribute technical and user documentation as agreed with appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess technical and user documentation

1.1 Review current versions of technical and user documentation

1.2 Compare accuracy of technical and user documentation with current system functionality

1.3 Identify and document inaccuracies in the documentation

2. Update procedures

2.1 Determine operational procedure requirements using review outcomes

2.2 Develop or update operating procedures for the system

2.3 Submit proposed operating procedures to appropriate person

3. Update documentation

3.1 Review feedback and make appropriate changes

3.2 Update technical and user documentation to incorporate changes

3.3 Submit technical and user documentation to appropriate person for final approval

3.4 Distribute technical and user documentation as agreed with appropriate person

Evidence of the ability to:

analyse system functionality

review and update technical and user documentation for at least TWO systems or occasions

develop procedures to operate systems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the client business domain

explain current business practices related to preparing reports

compare and contrast the key features and capabilities of current industry accepted hardware and software products

describe documentation standards and tools

discuss the role of stakeholders and the degree of stakeholder involvement.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess technical and user documentation

1.1 Review current versions of technical and user documentation

1.2 Compare accuracy of technical and user documentation with current system functionality

1.3 Identify and document inaccuracies in the documentation

2. Update procedures

2.1 Determine operational procedure requirements using review outcomes

2.2 Develop or update operating procedures for the system

2.3 Submit proposed operating procedures to appropriate person

3. Update documentation

3.1 Review feedback and make appropriate changes

3.2 Update technical and user documentation to incorporate changes

3.3 Submit technical and user documentation to appropriate person for final approval

3.4 Distribute technical and user documentation as agreed with appropriate person

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review current versions of technical and user documentation 
Compare accuracy of technical and user documentation with current system functionality 
Identify and document inaccuracies in the documentation 
Determine operational procedure requirements using review outcomes 
Develop or update operating procedures for the system 
Submit proposed operating procedures to appropriate person 
Review feedback and make appropriate changes 
Update technical and user documentation to incorporate changes 
Submit technical and user documentation to appropriate person for final approval 
Distribute technical and user documentation as agreed with appropriate person 

Forms

Assessment Cover Sheet

ICTSAS506 - Update ICT system operational procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS506 - Update ICT system operational procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: